Certified call center specialist

US University for Technology, Science and Arts – USSAT Asynchronous Diploma, is a graduate non-degree program intended to address student competencies of excellence locally and internationally, to provide a broadly educated student, through the provision of knowledge creation, skills and competencies based on academic, experimental and work experience.

Overview

Our dedicated consultants bring years of call center experience and extensive volumes of metrics and benchmark data, making them ideal for your contact center or back-office goals. Simply put, Insite helps you win

Program Learning Outcomes

An international accredited qualification for professional development and career success showing you have substantial skills, competence and knowledge.

Candidate will learn how to:

  • Enhance Customer Experience
  • Optimize Workforce Management
  • Improve Customer Experience through Journey Mapping & Benchmarking
  • Fine-Tune Customer Care
  • Increase Profitability

Program
The program is of a total of 1.5 CEU*. The student should fullfil the requirements of all the courses required for the program:
*1 continuing education unit (CEU) = 10 contact hours

Fall Semester    Code
Call Center Training    BM CCT 0128 A
Conflict Resolution    BM CR 0120 A
Contact Center Training    BM CCTR 0130 A
Customer Service    BM CSE 0112 A
Customer Support    BM CSU 0121 A
Telephone_Etiquette    BM TE 088 A
Comprehensive Exams     

To get enrolled, you've to be a member in USA-SD

Contact us

1100 West Town & Country Rd. # 1250 Orange, CA. 92868

Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.

After you submit your application, an admissions representative will contact you and will help you to complete the process.

Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.

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